Cancellation and Refund Policy
Last Updated: July 23, 2026
At Safar Gear, we strive to provide quality products and a smooth shopping experience. This Cancellation & Refund Policy explains how order cancellations, returns, replacements, and refunds are handled.
1. Order Cancellation
Orders may be cancelled before they are shipped. If your order has not yet been dispatched, you may contact us to request cancellation.
Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return or replacement in accordance with this policy, if applicable.
2. Returns
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of receiving your order.
To process your request, we may ask you to provide your order number along with clear photos or videos of the product and its packaging.
Returned products must be unused, in their original condition, and include all original packaging, tags, accessories, and invoices where applicable.
3. Non-Returnable Items
Returns or refunds may not be accepted for:
Products that have been used, damaged after delivery, or altered.
Products returned without original packaging or accessories.
Items marked as non-returnable on the product page.
Requests made after the applicable return period.
4. Refunds
Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges, cash-on-delivery charges, or other service fees may not be refundable unless required by applicable law.
5. Replacement
If you receive a defective, damaged, or incorrect item, we may offer a replacement instead of a refund, subject to product availability.
6. Failed Deliveries
If an order is returned to us because of an incorrect address, failed delivery attempts, or refusal to accept delivery, additional shipping charges may apply for re-shipment. Refunds, if applicable, may be processed after deducting shipping and handling costs.
7. Refund Processing Time
After your refund is approved, it may take 5–10 business days for the amount to appear in your account. Processing times may vary depending on your bank, card issuer, or payment service provider.
8. Contact Us
If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us:
Safar Gear
Email: safargearsupport@gmail.com
Website: https://safargear.shop
Phone: +91 78456 93170